Small Business

Best CRM for Retail (2023)

A good CRM (Customer Relationship Management) software streamlines the processes of product and inventory management and order processing.

With a retail CRM, your business could be more organized and consistent. Or, if you pick the wrong CRM, it can be time-consuming and difficult to switch over.

I’m here to help!

My decade in the tech world has given me a great background to discern which CRM providers are best for retail and how you can choose which is best for your business.

Each CRM software on this list has gone through extensive testing by myself and our team of CRM experts, including:

  • Price comparisons
  • Independent lab testing
  • Third-party review research

We looked at dozens of CRMs on the market and narrowed the list to the 7 best CRM for retail businesses.

What is a Retail Business CRM Software?

Retail business CRM software is a tool for strengthening business-customer relationships and managing company data.

Whether you run a brick-and-mortar or eCommerce store, CRM software can do some significant heavy lifting when managing your inventory and processing orders.

A retail business CRM system can come in the form of a point-of-sale (POS) tool that has unique features designed to manage customers, or it could be a standalone platform easily integrated with an existing POS system.

Often, CRMs provide front-end functions, such as customer outreach & social channel monitoring, and back-end functions, like automated workflows and marketing, customer data management, and a sales pipeline.

CRM stands for Customer Relationship Management: this facet of CRM software is not to be overlooked.

With a CRM system, you can effortlessly organize and store your most important contacts to ensure that your loyal customers are in-touch and engaged.

Most retail CRM software comes with sales pipeline options that can help you track your business’s biggest successes and pitfalls.

A CRM for retail businesses offers a customer-oriented look at your numbers and sales, allowing clarity on which marketing approaches to continue and which to scrap.

These tools are valuable for in-house organizations, boosting future sales and delivering better customer service.

Turning a one-time customer into a loyal client can be puzzling in saturated marketing. However, with a good CRM, it’ll be more accessible than ever to focus on building solid relationships, not just gaining new buyers.

Benefits of a CRM Software for Retail Businesses

POS System

A retail CRM can be integrated with traditional POS systems to streamline the customer service experience. A POS system gives you access to detailed customer information, including past purchases and preferences.

The advanced analytics built into many POS systems offer robust analyses of transactions and marketing campaigns. This helps companies measure their performance and identify opportunities to increase sales.

By integrating a POS system with CRM features, businesses can access comprehensive sales and inventory management and customer service data.

This integration streamlines gathering information collected through POS systems to use customer-relationship data effectively.

Customer Management

Retail CRM software can help you better manage customer data, including contact information, purchase history, loyalty program status, and more. This enables quick access to critical information when needed.

With a comprehensive view of customer’s interactions with your business, you can tailor marketing campaigns to each customer.

Marketing Automation

Harnessing the power of marketing automation technology unlocks an entirely new world of possibilities for modern businesses.

Efforts can be streamlined, automated, and measured to determine the return on investment, increasing productivity, and boosting revenue.

With automated marketing tools, you can replace manual tasks with AI to free up time for crafting creative and effective campaigns.

Automatic Invoicing

Many retail CRMs come with automated invoicing, saving your business time.

Automatic invoicing processes invoices during all stages, from creation to reconciliation.


Many CRMs offer intensive customization so that you can tailor their features to fit your small business needs.

For example, Monday’s CRM offers personalized pipelines and dashboards to manage your workflow.

Better Customer Service

CRM software is designed to help you deliver better customer service.

With comprehensive data and automated processes, CRMs can provide customers with a personalized experience.

This helps build trust and loyalty with existing customers, leading to higher sales for retailers.

Streamline Communication

CRMs enable retailers to streamline communication with customers.

With a CRM, you can mass-send personalized emails and messages tailored to customer’s needs. This helps create an overall better customer experience.

With the right CRM for retail, your business can take advantage of these powerful tools to make managing customer relationships easier.

Manage Inventory

Finally, a retail CRM can be used to manage inventory.

You can track the number of products in stock and automatically place orders for new supplies.

This helps you stay on top of your customers’ orders, ensuring they’re fulfilled on time.

How to Choose a CRM for Retail

Write Down Your Needs

Before you can search for the right CRM for your retail business, you need to understand your company’s needs comprehensively.

Where do you struggle to make ends meet? Where do you thrive?

These aspects of your business will help decide which features are necessary, what you can afford, and what you don’t need.

Use Our Research Below

This list, crafted by me and our team of experts, contains everything you need to know about the retail CRM world in 2023.

You can find an excellent CRM option for your business here.

Test Drive a CRM

Once you find a CRM that seems fitting, you can engage in a demo or a free trial to see what it’d be like to use it daily.

Demos and free trials are always a good idea. With them, you can be sure to know what you’re getting before making a financial commitment.

Talk With Your Team and Finalize Your Choice

You’ll have the best experience with a CRM if your entire team likes it.

Plus, they can offer insights and needs that you wouldn’t have thought of on your own.

It also gives users access to the free trial or demo features.

After your trial is up, discuss it with everyone. From there, you’re ready to commit to a CRM!

Best CRM Software for Retail

I’ve methodically tested recent versions of each CRM software on this list.

My CRM analyses are constantly being updated, so stay tuned as the market inevitably changes.


Business Asia
the authorBusiness Asia

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